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SUPPORT THAT GOES
BEYOND THE MANUAL
Give your in-house maintenance and support teams the help they need to keep up with performance demands. Manufacturing challenges can come in many forms, including cybersecurity risk, inefficient maintenance strategies, slow troubleshooting, or even a lack of in-house expertise.
When you partner with Werner, you don’t just get access to Rockwell Automation’s TechConnect—you get a team that helps you use it, navigate it, and get answers faster. Push your equipment to its highest possible performance level, reduce skill gaps and risks, and leverage new technology to for maximum uptime.
GET STARTED
KEY BENEFITS
RESOLUTIONS
SECURITY RISKS
DOWNTIME
& OUTPUT
IS YOUR TEAM GETTING THE SUPPORT IT NEEDS TO SUCCEED?
Do you have fast access to technical support when issues arise?
Is your software current, licensed, and fully supported?
Does your team have the training and knowledge resources needed to work efficiently?
Are you receiving critical product notifications and lifecycle updates?
Do you have a plan to reduce downtime and resolve issues faster?
MORE THAN A HELP DESK
TechConnect isn’t just general support. It’s ongoing access to expertise, updates, and system knowledge. From daily
issues to major emergencies, TechConnect is an investment meant to get more from your systems every day.
SUPPORT
& LICENSING
KNOWLEDGEBASE
LIFECYCLE SUPPORT
DIRECT ACCESS TO EXPERTS
Ensure faster issue resolution with real-time troubleshooting and technical guidance across PLCs, HMIs, drives, and networks.
MULTI-CHANNEL SUPPORT
Access support through phone, chat, and online tools to get answers in the way that works best for your team.
ESCALATION & COMPLEX ISSUE RESOLUTION
Leverage advanced troubleshooting for complex or persistent issues.
ACCESS TO LATEST SOFTWARE
Stay current with the newest versions of Rockwell Automation software, including patches and feature updates.
FIRMWARE & SECURITY UPDATES
Receive critical firmware updates and security patches to protect systems from vulnerabilities.
LICENSE MANAGEMENT SUPPORT
Simplify software licensing, activation, and transfers with expert assistance.
ON-DEMAND TRAINING RESOURCES
Access a library of training modules and learning tools to build skills across your team.
COMPREHENSIVE KNOWLEDGEBASE ACCESS
Search a vast collection of technical documentation, troubleshooting guides, and best practices.
SELF-SERVICE TROUBLESHOOTING TOOLS
Empower your team to resolve common issues independently with guided resources and step-by-step support content.
PROACTIVE SYSTEM ALERTS
Receive notifications about product updates, known issues, and critical advisories.
PRODUCT LIFECYCLE VISIBILITY
Understand where your equipment stands in its lifecycle, including active, mature, and discontinued phases.
UPGRADE & COMPATIBILITY GUIDANCE
Get expert recommendations on system upgrades and version compatibility.
DIRECT ACCESS TO EXPERTS
Ensure faster issue resolution with real-time troubleshooting and technical guidance across PLCs, HMIs, drives, and networks.
MULTI-CHANNEL SUPPORT
Access support through phone, chat, and online tools to get answers in the way that works best for your team.
ESCALATION & COMPLEX ISSUE RESOLUTION
Leverage advanced troubleshooting for complex or persistent issues.
ACCESS TO LATEST SOFTWARE
Stay current with the newest versions of Rockwell Automation software, including patches and feature updates.
FIRMWARE & SECURITY UPDATES
Receive critical firmware updates and security patches to protect systems from vulnerabilities.
LICENSE MANAGEMENT SUPPORT
Simplify software licensing, activation, and transfers with expert assistance.
ON-DEMAND TRAINING RESOURCES
Access a library of training modules and learning tools to build skills across your team.
COMPREHENSIVE KNOWLEDGEBASE ACCESS
Search a vast collection of technical documentation, troubleshooting guides, and best practices.
SELF-SERVICE TROUBLESHOOTING TOOLS
Empower your team to resolve common issues independently with guided resources and step-by-step support content.
PROACTIVE SYSTEM ALERTS
Receive notifications about product updates, known issues, and critical advisories.
PRODUCT LIFECYCLE VISIBILITY
Understand where your equipment stands in its lifecycle, including active, mature, and discontinued phases.
UPGRADE & COMPATIBILITY GUIDANCE
Get expert recommendations on system upgrades and version compatibility.
FROM SETUP TO PEAK PERFORMANCE
EVALUATE
- Identify system risks and gaps
- Assess current support coverage
- Understand operational challenges
ENABLE
- Set up TechConnect access
- Configure tools and resources
- Ensure team readiness
SUPPORT
- Provide fast issue resolution
- Connect with expert help
- Guide troubleshooting steps
OPTIMIZE
- Improve system performance
- Plan updates and upgrades
- Access continuous education and training resources
NEED MORE HELP? WE DO THAT.
Werner offers a full suite of industrial solutions to increase uptime, compliance, and performance.
ROCKWELL AUTOMATION
Apply Rockwell Automation technology with confidence through expert support, lifecycle planning, product selection, and hands-on training.
REPAIR+
Reduce MRO costs with a predictable repair budget. Avoid unexpected repair expenses while extending the life of your equipment.
INVENTORY+
Lower upfront costs and reduce obsolescence risk by storing critical spare parts onsite and paying only when they are used.
Integrated Service Agreement (ISA)
Combine multiple maintenance and support services into one contract, meant to simplify vendor management and increase uptime.
FREQUENTLY ASKED QUESTIONS
TechConnect gives you direct access to Rockwell Automation engineers, faster response times, and ongoing resources like updates and training. Without it, support is limited and may not include the depth or speed needed for critical issues.
Werner acts as your guide, helping you navigate TechConnect and serving as an escalation contact point if necessary. You get both local support and direct access to Rockwell Automation expertise.
TechConnect supports a wide range of automation challenges, including PLC programming, HMI configuration, drives, networking, software issues, and system compatibility questions.
No. While it’s critical during downtime events, it’s also valuable for planning upgrades, managing software versions, improving system performance, and avoiding problems before they happen.
Even experienced teams encounter unfamiliar issues, new technologies, or complex integrations. TechConnect ensures your team has expert backup when needed reducing downtime and risk.
TechConnect provides access to the latest software versions, patches, and firmware updates, along with support for managing licenses and ensuring compatibility across your systems.
We support TechConnect services in the regions of Appleton, Fond du Lac, Green Bay, Iron Mountain, Janesville, Madison, Minocqua, Sheboygan Falls, Stevens Point, and Wausau.
Explore all of our locations here: Locations | Werner